Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), South Africa.

2. Information We Collect

We may collect:

Name and contact details (email, phone number)
Medical or health-related information (only when voluntarily provided via forms or consultations)
Website usage data (cookies, analytics, device information)

3. How We Use Your Information

Your information is used to:

Provide physiotherapy services
Respond to enquiries
Manage bookings and consultations
Improve Website performance and user experience
Comply with legal and HPCSA requirements

4. Confidentiality (Clinical Data)

All health-related information is treated as strictly confidential and handled in line with:

HPCSA ethical guidelines
POPIA regulations
Professional healthcare confidentiality standards

5. Data Storage & Security

We take reasonable technical and organisational measures to protect your data from:

Loss
Misuse
Unauthorised access
Disclosure

However, no online system is 100% secure.

6. Sharing of Information

We do not sell your personal data.

We may share information only when:

Required by law
Required by medical aid schemes (with consent)
Necessary for referral to another healthcare professional
Required by HPCSA or legal authorities

7. Cookies

This Website may use cookies to:

Improve functionality
Track website performance
Understand user behaviour anonymously

You can disable cookies in your browser settings.

8. Your Rights (POPIA)

You have the right to:

Access your personal information
Request correction or deletion
Withdraw consent (where applicable)
Lodge a complaint with the Information Regulator of South Africa

9. Contact Information

For privacy-related queries, contact:

Physio Ian Hacker
Email: [insert email]
Phone: [insert number]

⚖️ HPCSA COMPLIANCE NOTE (IMPORTANT)

To stay aligned with HPCSA expectations, your site should ensure:

Clear practitioner identity and registration number displayed
No exaggerated or guaranteed treatment claims
No misleading “cure” language
Confidential handling of patient data
Ethical advertising (no before/after claims unless properly compliant and consented)